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For all documents you send us, we recommend but do not require:

• 12-point font
• Double spacing
• One-inch margins top and bottom
• 1.25-inch margins left and right
• File types: DOCX or RTF
• Please limit individual file sizes to 3 MB.

Our recommended settings yield an estimated 250 words per 8½ by 11” page. Query letters are often single-spaced, but the draft query letter you send for critique may be double-spaced.

If you upload files in other formats, we will try to convert them into Microsoft Word. This allows us to include feedback and suggestions in the same file. Our response will also include a PDF file that is readable or printable without Microsoft Word software.

If we cannot work with a file, we will cancel that order item and refund the original payment source.

File uploads can be done from the Checkout Page, the last step when placing an order. The top right corner of that page has a blue box with a white “Choose Files” button. When you click that button, a file selection window opens, and you can upload one or more files.

You should upload a copy, not the original file, because we do not guarantee the return of the original file.

You will receive a second email within five days of your order. It will confirm receipt of files we can read and review, or it will request that you reply with another attached document. The order item will be refunded within seven days if we do not have a file to work with.

We confirm the file size of any part of an order that specifies a page count. If a file exceeds the amount purchased, we will work with the number of words purchased.

Here’s the formula we use:
PAGE QUANTITY * 275 = # OF WORDS PURCHASED

We reserve the right to decline services for any submitted file. We typically reject content that involves plagiarism, explicit sexual material, extreme violence, or animal cruelty. Other factors may also lead to refusal, though we won’t provide specific reasons.

If a file is declined, a full refund will be issued for that item.

Refunds are issued for individual files, and only for these reasons:

• Service Exceptions
• If the file is in a format our software cannot process.

We will not share your plot, character descriptions, outline, or any other content you send us unless you request that your work be shared.

You can always direct us to erase the data we hold about your work, excluding information we must keep for administrative, legal, or security purposes.

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